Folkestone Documentary Festival 2026

After you buy a festival pass, you’ll receive an order confirmation email; we’ll email you again once your physical pass is ready to collect from the cinema during opening hours.

During the festival, your physical pass can be collected at the opening night party venue, or from the cinema afterwards; remember to bring your confirmation email with you. Once you have your festival pass – that’s it! Just show the pass on arrival at each event.

As your physical pass can take at least 24 hours to print, the QR code in your confirmation email can also be used to check in to festival events, so please keep it handy. Make sure you don’t share your pass QR code or email with anyone else, as it can only be used once for each event. Please take care of your physical festival pass, as we charge an administration fee to replace them, and we cannot be held responsible for any misuse of lost festival passes.

Before the festival, we’ll email you to let you know when your pass is available to collect from the cinema.

During the festival, you can pick up your pass at the entrance to the opening night party venue, or afterwards from the welcome table in our foyer. Please remember to bring your pass order confirmation email.

No. Festival passes are limited to one per customer account. Please see “Event Passes” under our Terms & Conditions for more information.

Your pass gives you access to all screenings at the Silver Screen Cinema, and selected festival events at other venues – just show your pass every time you arrive.

Please note that seats at certain events are subject to availability and your festival pass does not guarantee you entry to an event if it has sold out by the time you arrive. For the event at Docker Taproom, please reply to your pass order confirmation email to confirm your attendance and secure your place in advance.

If you qualify for a Concession Festival Pass, please select the [C] pass when purchasing. Otherwise, please select the [F] pass. See the next question for Concession Festival Pass eligibility.

Concession passes are available to:

• Adults over the age of 60;
• Young people under the age of 26;
• Anyone currently unwaged;
• Students;
• Carers;
• Blue Light cardholders;
• Military Discount cardholders.

Once you have your pass, keep it handy. When you arrive at a festival event, please have it ready before entering the venue, then show it to a team member once inside. They will check you in.

If you’re staying in your seat for more than one event, please have your pass handy between films, as our team will come over to re-scan it.

If there’s an issue with your pass when checking in to an event, please speak to a cinema team member. Please ensure you do not share your pass with anyone else, as your QR code can only be used once for each event.

We do not send festival passes by post; you can collect your pass at the opening night party venue, or from the cinema during the festival.

If you haven’t received your pass order confirmation email, please check your junk mail folder in case it has been incorrectly marked as spam. If you still can’t find it, please contact us here or call 01303 221 230 during cinema opening hours.

When we print your pass, we use the name you entered when creating your account and purchasing the pass online. Please ensure your name appears on your account exactly as you want it to appear on your pass, and double check the spelling and whether the first name / surname fields are in the correct order. You can change the name on your account by logging in to our website and selecting “My Settings”.

If you wish to change the details shown on your pass after we have printed it, we can re-print it for you, but this will take up to 24 hours and we will charge you an administration fee of £3 to cover our costs.

Yes! Your festival pass is yours to keep forever as a souvenir of all the great films and events you experienced during the festival.

However, if you don’t want to keep your pass, please return it to our team before you leave. They will be happy to securely destroy and recycle it for you.

You can still use the QR code in your festival pass confirmation email to check into events. If you’d like us to replace your festival pass, please speak to a member of our team. You’ll need to provide your pass reference number (shown in your confirmation email) so we can find you on our system. Replacement passes may take up to 24 hours to print, and we will charge an administration fee of £3 to do this for you.

No. Seats are not assigned, and will be taken first-come first-served on arrival. We recommend arriving early, particularly for the opening event. If you have an accessibility requirement, please contact us here.

You can see our full Terms & Conditions for your festival pass under “Event Passes” in our Terms & Conditions.

For any problems purchasing a festival pass, or problems using using your pass at events, please contact us here or call 01303 221 230 during cinema opening hours.