Folkestone Documentary Festival 2023

After you buy a festival pass, you can use it straight away to book one free ticket to each festival event shown on our website. Your tickets will be discounted to £0.00 once you log in and reach the checkout.

No. Festival passes are limited to one per customer account. Please see item 6 under our Terms & Conditions for more information.

No. You must still book tickets for the screenings and events you would like to attend, but your pass will mean these tickets are free. Your pass will allow you to book one free ticket for each festival event.

If you qualify for a Concession Festival Pass, please select the [C] pass when purchasing. Otherwise, please select the [F] pass. See the next question for Concession Festival Pass eligibility.

Concession passes are available to:

• Anyone aged 30 and under;
• Anyone over the age of 60;
• Students.

You may be asked to show proof of age or status if you have booked tickets using a concession festival pass.

Once you have your pass, you can use it for most festival events across all venues straight away; make sure you log in to your account, then select “Use Pass” against each event you’d like to book. One ticket for each event will be discounted to £0.00 once you reach the final stage of checkout.

Please check the following:

• You have first completed checkout when purchasing your pass, in a separate transaction from any tickets for festival events.
• You have logged into our website using the same email address used to purchase your pass.
• You have checked that your pass is active on your account by logging in and selecting “My Membership”.
• You have reached the final page of checkout after adding tickets for festival events to your order; tickets will continue to display at full price until the last page of checkout.

If you have checked the list above, but are still having problems using using your pass to book tickets for festival events, please contact us here or call 01303 221 230 during cinema opening hours.

Only on the Silver Screen Cinema website. After logging in to your account, you can use your pass to book tickets for all venues by selecting “Use Pass” against each event. Note that you will not be able to use your pass on other venue’s websites.

You do not have to use your pass for these events, as they are free. You can sign up for tickets to these events at folkestonedocumentaryfestival.co.uk/events/.

Yes, but tickets are subject to availability and your festival pass does not guarantee you entry to an event if it has sold out by the time doors open. We recommend you use your festival pass to book your ticket in advance to ensure you have a seat when you arrive.

No. You can use your festival pass to book a guaranteed place in each event, but seats will be taken first-come first-served on arrival. However, ticket-holders will be given priority admission at our cinema. We recommend you use your festival pass to book your ticket in advance for quick entry to the auditorium.

No. Booking fees are not applied when you use your festival pass, which means that the cost of your pass is the only amount you will pay for all festival events.

You can see our full Terms & Conditions for your festival pass under item 6: “Event Passes” in our Terms & Conditions.

For any problems purchasing a festival pass, or problems using using your pass to book tickets at our cinema, please contact us here or call 01303 221 230 during cinema opening hours.