General accessibility information is shown below, and accessibility details are shown on films and performances in our programme. Our shows are all wheelchair-accessible, and assistive-listening devices are available for every performance. Most of our shows also have audio description. We usually hold at least one subtitled show each week, and autism-friendly shows are usually held every month.
We accept CEA Cards which allow free admission for someone accompanying the cardholder. We also accept National Carers Cards, Carers Cards UK, and Access Cards which provide discounted tickets for carers all day at weekends and after 5pm on Thursdays & Fridays. More accessibility information, including how to use CEA or carers cards to book tickets, is shown below.
If you would like further information about accessibility, please contact us or call 01303 221 230 during cinema opening hours.
To use your CEA Card when booking online, please follow these steps. If the performance has allocated seating, choose seats on the seating plan before selecting each ticket type.
Please remember to bring your CEA Card with you when you attend the cinema.
* Please note that it is presumed the accompanying person is aged 16 years or older, and has the ability to assist the cardholder while at the cinema. We reserve the right to make a judgement on the ability of the accompanying person to assist the cardholder, and to refuse the provision of a free ticket where appropriate. For reasons of safety, we do not allow children to act as an accompanying person on our balcony.
Other ticket discounts cannot be used in conjunction with the CEA Card. For full CEA Card terms and conditions, please visit www.ceacard.co.uk.
We accept National Carers Cards, Carers Cards UK, and Access Cards which provide discounted tickets for carers all day at weekends and after 5pm on Thursdays & Fridays. To use one of these cards, please book a “Concession” ticket type, and remember to bring your card with you when you visit.
Wheelchair spaces can be booked through our website, but companion spaces are currently restricted for booking to reserve them for people who need them. To book a companion seat next to a wheelchair space you have already booked, please contact us directly during cinema opening hours on 01303 221 230, or email firstname.lastname@example.org.
We regret that, due to the historic nature and listed status of the building, our balcony is not wheelchair accessible.
Our main auditorium is due for refurbishment later this year, including planned improvements to our wheelchair spaces. Until this is complete, staff may suggest alternative wheelchair positions depending on your requirements. We thank you for your patience and apologise for any inconvenience this may cause.
If you require an assistive-listening headset, portable hearing loop, or audio description, please ask staff for a device when you arrive. You can also request a device in advance by contacting us directly during cinema opening hours on 01303 221 230, or by emailing email@example.com.
Please note that hearing aids set to the “T” position will not work in the auditorium by themselves; you will also require a portable hearing loop, available from our box office.
When using one of our headsets or portable hearing loops in the stalls of our main auditorium, we recommend taking seats in the centre, on rows C to K, close to the middle aisle. On our balcony, we recommend taking seats in the centre section towards the front on rows A to E. Please avoid sitting in the rear rows or towards the side walls of the auditorium, as audio reception may be reduced.