Terms & Conditions

1. In these Terms, “The Silver Screen Cinema” means Alexander Wallace and Christopher Lightwing, a partnership registered with HMRC, trading as The Silver Screen Cinema. Our VAT number is 444974319.
2. Our trading name and logo image are a registered trademark and protected by law. Unauthorised use of our trading name and logo image are prohibited.
3. Nothing in these Terms and Conditions affects your statutory rights as a customer or excludes or limits any liability which we cannot exclude or limit under law but otherwise our liability to you as a customer shall be limited to the ticket price paid.
4. If you have any questions regarding these Terms, you can contact us by using this form, or by writing to:

The Silver Screen Cinema
The Town Hall
1-2 Guildhall Street
Folkestone
CT20 1DY

We want everyone to enjoy their visit to our cinema, so when we issue you with a cinema ticket and/or provide you with access to our cinema, you will be subject to the following Terms. Please read them carefully before you visit.

1. We reserve the right to protect our business and premises, by refusing admission to or requiring to leave the premises (without providing a refund) anyone:

• where there might be a risk to the safety of others if we do not;
• who verbally abuses, threatens, or intimidates staff;
• who appears to be intoxicated and/or is behaving in an antisocial way;
• who is in possession of illegal drugs;
• who brings alcohol onto the premises from outside;
• who brings hot food into the auditoria;
• who is smoking or vaping on the premises;
• who uses a mobile device inside the auditoria during the main feature;
• who brings cameras or other recording equipment into the auditoria;
• who arrives late to a performance;
• who trespasses into any non-public area marked “No Entry”, “Keep Out”, “Staff Only”, or otherwise restricted by a barrier or locked door;
• who connects any personal electrical device (including charging adaptors & cables) to our electrical plug sockets;
• who interferes with any equipment at our venue, including lighting or heating equipment (e.g. radiators);
• who misuses or deliberately damages any equipment we provide for use by customers, such as children’s booster seats or accessibility headsets;
• who, in the opinion of the duty manager, is dressed inappropriately (e.g. no shirt or shoes) or has failed to maintain a basic standard of hygiene;
• who engages in any behaviour or activity that is disruptive to or damaging to our business or operation, process or practice;
• who has been excluded from other licensed premises by the Folkestone Area Partnership Against Crime (FAPAC).

2. We are required by our premises license to ensure the safety of children by refusing admission to a film performance to anyone who in the opinion of the manager or box office staff appears to be below the minimum age required by the relevant classification of the British Board of Film Classification or Folkestone & Hythe District Council. We may require anyone to show valid acceptable proof of age before we can admit them; we accept digital ID from Yoti.com as proof of age.
3. For the same reason, we will also refuse admission to:

• children aged under 8 years who are unaccompanied by a parent or guardian, for any film performance;
• children aged under 12 years who are unaccompanied by a parent or guardian, for performances starting at or after 6pm;
• children aged under 15 years who are unaccompanied by a parent or guardian, for performances finishing at or after midnight;
• children aged under 18 years for our balcony.

4. We will refuse admission to or require to leave the premises any parent, guardian, or adult with a young child (without providing a refund), where the child is or has previously engaged in persistent disruptive or dangerous behaviour (including trespassing into any non-public area) and the accompanying parent, guardian, or adult has failed to supervise or control them.
5. It is an offence to make a recording of a film for sale or to distribute or communicate a recording to the public in the course of business and to the prejudice of the copyright holder. Anyone making such a recording may be arrested and prosecuted.
6. Please ensure your mobile devices are set to silent and are not used during the main feature.
7. Please look after your belongings during your visit. We advise against leaving your belongings outside the auditorium during the film. We accept no responsibility for any loss or damage to your belongings while on the premises, however caused.
8. Any belongings remaining on the premises after the owner has left will be stored in our lost property for 30 days. Any unclaimed belongings remaining in our lost property after 30 days will be donated or recycled. In certain cases, found property may be disposed of immediately if, in the opinion of the duty manager, retaining the item would pose a risk to hygiene or safety. Customers may collect belongings from our lost property during cinema opening hours, but will be asked to describe the belongings and may also be asked to provide proof of identity before we can release belongings to them. Customers will be required to sign for any belongings they collect.

1. Tickets are subject to availability. Unless otherwise stated, tickets cannot be exchanged or refunded.
2. The purchase of a ticket entitles the bearer access to the performance named at the stated time and date only.
3. Tickets are sold at the price quoted or displayed during the ordering process. The total price quoted or displayed includes the price of the ticket and any additional fees which may apply. All prices and fees include any applicable VAT.
4. For standard shows, in addition to the price of your tickets, we will levy a 60p Venue Levy Fee per person. This fee is levied to help cover repair and upgrade costs arising from use of the venue by the public. No part of the Venue Levy Fee relates to the costs of card handling or for the use of a credit or debit card in the transaction.
5. You must not resell or offer for resale any tickets or use tickets for advertising or promotions or for any other trade purposes. Tickets which are resold, offered for resale, or used in the aforementioned way will be invalidated.
6. Ticket purchases are final. By purchasing tickets you accept that we are under no obligation to amend, cancel, or refund those tickets.
7. We may, at our discretion and under certain circumstances, amend or cancel tickets upon request, provided we receive your request no less than 60 minutes before the performance time stated on the ticket. We recommend you submit your request by replying to your booking confirmation email, or by using our contact form and quoting your booking reference number or the TID displayed on the ticket.
8. If we agree to cancel a ticket, we will in most cases issue you with a credit note for the value of that ticket, valid for 12 months from date of issue, provided condition 3.7 above has been met. Please see our terms and conditions for credit notes below. If we agree to cancel a ticket purchased using an account with valid Silver membership, we will in most cases refund the value of that ticket back to the original payment method where possible, provided condition 3.7 above has been met and the original payment method is still valid.
9. It is your responsibility to check your tickets as we are under no obligation to rectify mistakes after purchase of tickets. We are not obliged to replace lost or stolen tickets.
10. It is your responsibility to ensure you bring your ticket with you to the performance, as we are under no obligation to admit anyone who is not in possession of a ticket for the relevant performance.
11. We reserve the right to refuse admission to anyone bearing a ticket which requires additional identification or documentation as indicated on our website, where the bearer is unable to produce the required identification or documentation on request. In this situation, we may exchange the ticket for one which does not require any additional identification or documentation. If the replacement ticket is of a higher value, the bearer will be required to pay the difference in price before we can admit them.

1. An online order of tickets or membership made through our website is an offer to purchase. If we accept your offer, we will display a confirmation page on your screen with a reference number, and there will be a contract between you and The Silver Screen Cinema.
2. A telephone order of tickets or membership made over the telephone is an offer to purchase. If we accept your offer, we will provide you with a reference number during that telephone call, and there will be a contract between you and The Silver Screen Cinema.
3. When we accept an online or telephone order for tickets, if you provide us with an email address during the order process, we will also send a confirmation email to that email address. This confirmation email acts as your digital ticket(s) and contains a QR code which will entitle the bearer access to the performance named at the stated time and date only. We advise you to check your confirmation email to ensure the QR code is displayed, and to save or print the confirmation email to ensure you are able to show it on arrival.
4. We are not liable for any failure in the delivery of a confirmation email and/or subsequent refusal of admission due to:

• an incorrect email address being provided during the order process;
• your email account settings causing the confirmation email to be put into a spam or junk mail folder;
• your email account provider blocking the confirmation email from arriving in your email account;
• your email account or software failing to download or display the QR Code attached to the confirmation email.

5. Customers are welcome to collect the tickets included in their order from our box office. To collect tickets, you will need to present the reference number in person at our box office. You may also need to confirm the email address associated with the order, or the last four digits of the card number used to purchase the tickets.
6. In addition to the price of your tickets, we will levy a non-refundable Advance Booking Fee per-person against every ticket purchased online or over the telephone in consideration for the online and telephone service we offer to our customers, and this will be notified to you during the order process. This fee is levied to cover administrative costs, telephone costs, and other IT-related operational costs resulting from the provision of this service. No part of the Advance Booking Fee relates to the costs of card handling or for the use of a credit or debit card in the transaction.
7. Orders placed online and over the telephone are final. By placing an order in this way, you accept that we are under no obligation to amend, cancel, or refund all or any part of your order, once the order process is complete.

1. We will always try to ensure that performances take place in accordance with the advertised programme. However, we reserve the right to cancel a performance, vary the time of a performance, or substitute an alternative film.
2. If it becomes necessary to cancel, substitute, or vary a performance due to circumstances beyond our control, we will, at our discretion, refund the cost of the ticket or issue another ticket for an alternative performance of the same film.
3. Refunds due to the above will usually be made to the original payment method where possible, but in some cases we reserve the right to provide refunds in the form of an alternative method (such as a credit note) where the original payment method is unavailable, or where we are otherwise prevented from refunding to the original payment method.
4. Price and availability information is subject to change without notice. Please check our website before you travel.

1. Our memberships provide the member with benefits and discounts at The Silver Screen Cinema. Our memberships are not valid at any other cinema.
2. Memberships for other cinemas or cinema companies are not valid at The Silver Screen Cinema, and will not be accepted in exchange for any benefit or discount at our cinema.
3. Benefits and discounts may vary depending on the type of membership. Benefits and discounts for each membership type are listed on our website against the respective membership type.
4. You may apply for a membership for yourself by creating an account (if you do not already have one) under your email address and name, and purchasing a membership while logged into your account. You can also purchase a membership in person at our box office by providing your name and/or email address. You may also need to provide additional details, such as your home address, if you do not already have an account with us. Each person may only have one active membership for themselves at any one time.
5. We will confirm whether or not your application is accepted, in person, over the telephone, via email, or by displaying a confirmation screen on our website. Alternatively, we may decline your application at our discretion, and will notify you by one of the above methods. We may also decline your application and refund any membership fees paid within 24 hours of your purchase being completed.
6. If we confirm your membership, there will be a contract between you and The Silver Screen Cinema.
7. When you purchase a membership, you commit to a minimum period of 12 months of membership. Your membership will continue for at least 12 months, unless you or we terminate it in one of the ways set out in these Terms.
8. When we accept your membership application for the first time, we will provide you with an account (if you do not already have one) under your name and address. This account will enable you to receive the membership benefits and/or discounts your membership qualifies for.
9. If you provide an email address when you apply for a membership, we will also provide login details and access to our website (if you do not already have these). This access will enable you to receive the membership benefits and/or discounts your membership qualifies for, when you place an order through our website.
10. When we accept your membership application, we will provide you with a membership card linked to your account for the duration of your membership. This membership card will enable you to receive the membership benefits and/or discounts when you make a purchase in-person at our cinema. Please bring this membership card with you on your visit.
11. We are under no obligation to provide membership benefits or discounts to members who are unable to present their membership card on request.
12. Please take care of your membership card. We charge a small administration fee to replace lost or damaged membership cards. If your membership card is lost or stolen, please contact us as soon as possible to report it. No refunds will be given and no benefits will be replaced for purchases made or benefits used between the date of a membership card being lost, stolen, damaged, or destroyed, and the date of a replacement membership card being issued.
13. If you already hold a valid membership and would like to upgrade to a membership from a higher tier, please submit your request using our contact form. We will (at our discretion) credit your new membership fee with an amount of your original membership fee proportionate to the number of full months remaining on that membership, effectively reducing the new membership fee due. Your original membership will then become invalid, and you must pay the outstanding balance before your new membership is activated and any benefits can be used.
14. You may cancel your membership at any time within the cancellation period, which is 15 days from the date we accept your application. To cancel, you must contact us in writing by replying to your membership order confirmation email, by using our contact form, or by writing to us at:

The Silver Screen Cinema
The Town Hall
1-2 Guildhall Street
Folkestone
CT20 1DY

15. You may use your membership during the 15 day cancellation period, but if you use your membership before cancelling it, you agree to be charged and must pay the non-membership prices for any purchases you make during the cancellation period.
16. If you cancel your membership during the cancellation period, you will receive a full refund of your membership fee. However, we may deduct any amounts payable resulting from use of your membership during the cancellation period, as described above. The refund amount will then be reduced accordingly.
17. You may request cancellation of your membership outside of the cancellation period, only where:

• you are unable to use your membership for a continuing period of three calendar months due to medical reasons, or;
• your permanent address moves to an address outside of the Folkestone & Hythe District and Dover District areas.

18. To request cancellation of your membership outside of the cancellation period, you must contact us in writing using one of the methods given above, stating the reasons for your request and attaching or enclosing any supporting evidence.
19. We may, at our discretion, accept your cancellation request and terminate your membership with immediate effect, refunding you an amount of the membership fee proportionate to the number of full months remaining on your membership. Alternatively, we may decline your request, your membership will continue to the end of the membership term, and you will not be entitled to any refund of the membership fee.
20. We may suspend or terminate a membership immediately on any of the following grounds:

• if we suspect any fraud in any matter connected to the membership application, including providing false information on the application form;
• in the event of fraudulent or significant misuse of the membership, including use by person(s) other than the member named on the membership;
• if the member breaches any of our Terms & Conditions;
• if the member engages in any behaviour or activity that is disruptive to or damaging to our business or operation, process or practice.

21. If we terminate a membership on any of the above grounds, we may refund an amount of the membership fee proportionate to the number of full months remaining on your membership. However, we shall be entitled to retain a fair amount to reflect our loss from terminating the membership in this way, and the resulting administration involved in terminating the membership in this way.
22. On cancellation or termination of a membership, the membership card will be deactivated and membership benefits will be withdrawn from the member’s account with immediate effect. If we have terminated a membership, we may also deactivate the member’s account and withdraw access to our website from that member.

1. At certain times, event passes may be purchased from The Silver Screen Cinema, which can be used for free admission to specified events at The Silver Screen Cinema and third-party venues.
2. Event passes are only valid if purchased directly from The Silver Screen Cinema.
3. By purchasing an event pass for events at The Silver Screen Cinema, the bearer enters into a contract with The Silver Screen Cinema and agrees to be bound by these Terms.
4. When you purchase an event pass from us, we will provide you with an account (if you do not already have one) under your name and address using the details you provide us.
5. When we provide you with an account, we will also provide login details and access to our website (if you do not already have these) using your email address.
6. We will send your event pass to the email address specified at the time of purchase; the QR code contained within this email is your event pass.
7. You can also access your event pass QR code by logging in to your account on our website.
8. Where indicated against specified events, we may additionally provide physical event passes. Physical passes take up to 24 hours from purchase to print. These can be collected from the cinema during opening hours, by showing your event pass email to our box office. Please take care of your physical event pass, as we cannot be held responsible for any misuse of the event pass due to loss. We will also charge an administration fee of £3 to replace lost or damaged physical event passes.
9. Physical event passes will display the name on your account, so please ensure this is correct before you purchase. If you ask us to reprint your physical event pass with updated details, we will charge an administration fee of £3 to do this.
10. Event passes are limited to one per customer.
11. Event passes are not refundable or exchangeable for cash.
12. Event passes are only valid for the events, times, and dates specified against the pass at the time of purchase.
13. Event passes entitle the bearer to one free admission for each event specified against the pass at the time of purchase, unless otherwise indicated.
14. Event passes will allow one free admission to specified events when the bearer presents the event pass QR code shown on email, account, or (if provided) a physical pass.
15. Event passes may only be used at the box office or designated check-in points at The Silver Screen Cinema, or at check-in points at other venues specified against the pass at the time of purchase.
16. Admission to specified events remains subject to availability. An event pass does not entitle the bearer to any preferential rights over other customers. Where specified events have limited seats available, we will endeavour to show this on the relevant event page on our website. Early arrival is recommended for events. In some cases, you may also need to RSVP to confirm attendance to an event, and this will be shown on the relevant event page on our website.
17. We are not responsible for events taking place at third-party venues, admission to which may be included in an event pass; this includes event changes or cancellations, or the venue being unable to admit pass-holders for any reason. While we will endeavour to provide information and updates on our website about these events, pass-holders should check the third party venue’s website directly for information and updates. Please direct all enquiries about these events to the third-party venue.
18. Event passes are provided strictly subject to these Terms. We will not accept use of event passes which are not in accordance with these Terms.
19. You may not resell event passes.
20. If the bearer of an event pass is found to be in breach of these Terms, we may cancel the event pass with immediate effect, and its value will be forfeited. Admission to events specified against the event pass will be refused.
21. We may suspend or terminate an event pass immediately, and refuse admission to specified events, in the event of fraudulent or significant misuse of the event pass, including use by person(s) other than the bearer named against the event pass. We may also terminate the account (including cancelling any memberships or tickets under that account) linked to the event pass.
22. We reserve the right to change these Terms at any time without notice to any bearer of an event pass.

1. Gift vouchers may be purchased from The Silver Screen Cinema, and can be redeemed in exchange for tickets, refreshments, and other goods available from The Silver Screen Cinema. The value of a gift voucher is equal to the amount paid for that voucher.
2. Occasionally, we may issue a refund in the form of a credit note. The value of a credit note is equal to the amount refunded, which may be part or all of the original transaction amount.
3. By purchasing or accepting a gift voucher or credit note, the bearer enters into a contract with The Silver Screen Cinema and agrees to be bound by these Terms.
4. Gift vouchers and credit notes are not refundable or exchangeable for cash.
5. Gift vouchers and credit notes cannot be used towards the purchase of another gift voucher.
6. Gift vouchers and credit notes may only be redeemed at the box office or kiosk till points at The Silver Screen Cinema, be redeemed online at our website (https://folkestonecinema.com), or be redeemed over our box office telephone line (01303 221 230).
7. If the value of the redemption transaction is less than the value of any gift voucher or credit note used for that transaction, the bearer will be issued a credit note to the value of the balance remaining on the gift voucher or credit note originally used.
8. The purchase of tickets, refreshments, or other goods is subject to availability. Gift vouchers and credit notes do not entitle the bearer to any preferential rights over other customers.
9. Gift vouchers and credit notes should be treated as cash. They can be used by anyone presenting them at The Silver Screen Cinema. We accept no liability for lost, stolen, damaged, or destroyed gift vouchers or credit notes.
10. Gift vouchers and credit notes are supplied strictly subject to these Terms and validity dates shown on the gift voucher or credit note.
11. Validity dates for gift vouchers and credit notes are from the date of issue until the date of expiry, which is 12 months after the date of issue. Expiry dates are shown on the gift voucher or credit note.
12. The value of any gift vouchers or credit notes will be forfeited on expiry, 12 months after the date of issue.
13. We will not accept redemptions of vouchers or credit notes which are not in accordance with these Terms, or which are outside the validity dates shown on the gift voucher or credit note.
14. You may not resell gift vouchers or credit notes.
15. You may not use gift vouchers or credit notes in any sales promotions.
16. If the bearer of a gift voucher or credit note is found to be in breach of these Terms, we may cancel the gift voucher or credit note with immediate effect, and its value will be forfeited.
17. We reserve the right to change these Terms at any time without notice to any bearer of gift vouchers or credit notes.

1. At certain times and on certain days, we provide discounted prices on tickets to holders of valid student cards, Blue Light cards, Military Discount cards, National Carers cards, and Carers Card UK cards. Card-holders must select the “Concession” ticket-type, and must show their student or discount card on arrival at the cinema. If the Concession ticket-holder is unable to produce a qualifying card or ID on request, we reserve the right to cancel their ticket, issue a replacement Adult ticket, and charge the ticket-holder any difference in price between the Concession ticket and an Adult ticket for that performance before we can admit them.
2. We provide a 10% discount on the price of food and drink purchased from our kiosk to holders of valid student ID, Blue Light cards, Military Discount cards, National Carers cards, and Carers Card UK cards. Card-holders must produce a valid qualifying card or ID to receive the discount. The 10% discount does not apply to food and drink which has already been discounted, or is part of another promotion.
3. We may, from time to time, provide limited-time offers or promotions directly or in partnership with another organisation. Terms and Conditions for these will be shown against the promotion on the relevant section of our website, and/or on the partner organisation’s website.
4. Any and all discounts, offers, and promotions we provide are subject to change or cancellation without notice.

1. When you submit a request for exclusive hire of our auditorium(s) (“private hire”), we will provide you with a quote for the full cost of that hire, based on the type of event you plan to hold, the number of people attending the event, and any other elements included in your request. If any change is subsequently made to your request, we will issue a replacement quote based on your updated request. All private hire fees quoted include any applicable VAT.
2. Private hire fees include a non-refundable deposit amount, which is £150.00 for our main auditorium (screen 1) or £87.50 for our small auditorium (screen 2).
3. Payment of any part of a private hire fee made at our box office/kiosk, through our website, over the telephone, or via BACS transfer, is an offer to purchase. If we accept your offer, we will send you a confirmation email, and there will be a contract between you and The Silver Screen Cinema.
4. For “Kid’s Party” private hire types, the full payment of the quoted private hire fee must be received at least 2 weeks before the date of your hire, otherwise we reserve the right to cancel your booking.
5. For private hire types other than “Kids’ Party”, the deposit amount must be received at least 2 weeks before the date of your hire, and full payment of the remaining balance of the total quoted private hire fee must be received at least 24 hours before the date of your hire, otherwise we reserve the right to cancel your booking.
6. In the event that you wish to cancel your purchase of private hire, the cancellation request must be sent to us by email at least 24 hours before the hire date. We will then refund the private hire fee, minus the deposit amount.
7. Dates for your private hire are subject to availability. We make no guarantee for the availability of any particular date or time. Requested dates and times for private hires are not confirmed until the deposit amount is received.
8. In the event that you wish to change the date or time of your private hire, the request must be sent to us by email at least two weeks in advance of the hire date. If the request is sent less than two weeks before the hire date, we make no guarantee that any new dates or times you request will be available. We reserve the right to offer you one or more alternative available dates and times. If you do not wish to proceed with your original date and time, nor any alternative dates and times which we may offer, then this will be treated as a cancellation as above, and we will refund the private hire fee, minus the deposit amount.
9. Film options for your private hire are subject to availability. We make no guarantee for the availability of any particular film title, and we reserve the right to substitute a film with an alternative title if the film title originally requested is unavailable.
10. You may provide an independently-made film (whether created by yourself or others) to screen during your private hire; if opening your screening to the public, we will require tickets to be sold through our box office, and will require a 50/50 split of the NET box office, with a minimum guarantee equal to the non-refundable deposit amount. The additional requirements in 11 & 12 below must also be met. Failure to meet these additional requirements by the deadline will result in your private hire being treated as a cancellation as above.
11. If providing an independently-made film as above, we will require you to provide the following at least two weeks before the hire date before we can proceed with your hire:

• the film in a high-quality format such as a DCP meeting DCI specifications, ProRes .mov file, or DNxHR .mxf file;
• the film’s ratings certificate from the BBFC or Folkestone & Hythe District Council, if screening the film to the public;
• the film license agreement for the screening, if required by the film’s owner or distributor.

12. Where you have provided an independently-made film as above to be screened during your private hire, you will be required to sign a statement that:

• the film has been licensed for the screening, if required;
• the film’s picture and soundtrack does not contain any unlicensed imagery, music, or performances, and has been entirely copyright-cleared;
• the film does not contain any significant use of AI-generated imagery or audio;
• you have the right (including any required licenses) to exhibit the film publicly;
• the film has a valid ratings certificate from the BBFC or Folkestone & Hythe District Council for public exhibition;
• as the person hiring the cinema for the film’s exhibition, you are solely responsible for any breach.

13. Admission to private hires remains subject to our Admission terms and conditions (see #2. “Admission” above).
14. We reserve the right to terminate a private hire early and require all attending persons to leave the premises (without providing a refund) under the following circumstances:

• any person attending the private event breaching our Admission terms and conditions above;
• any person attending the private event entering a restricted area, including but not limited to our staff areas and our stage;
• any person attending the private event climbing on the furniture in the auditorium;
• any person attending the private event taking any other action which is deemed by staff to put any person(s) at risk.

1. Our Sites, including our website at folkestonecinema.com and our social media pages, are only for users in the UK. If you access our Sites from outside the UK, you do so at your own risk and we cannot guarantee that any content is available, relevant, or appropriate for you.
2. Our Sites are provided free of charge and we make no guarantee that they will be uninterrupted, accurate, error-free, secure, or free from viruses.
3. We reserve the right to modify or discontinue, temporarily or permanently, all or any part of our Sites without notice and without liability.
4. The materials published on our Sites are owned by, or licensed to, The Silver Screen Cinema. These materials are protected by copyright, trade marks and other intellectual property rights and laws throughout the world.
5. If you download, display, print, or copy any part of our Sites in breach of these Terms, your right to use our Sites will stop immediately and you must return or destroy any copies that you have made if we ask you to. We may also withdraw access to our Sites from you.
6. If you post an offer for resale of any tickets on any of our Sites, your right to use our Sites will stop immediately, and we may withdraw access to our Sites from you.

We’re sorry if you’re unhappy with anything at our cinema. If something has gone wrong during your visit, please speak to a member of staff who will do their best to rectify the situation. If it wasn’t possible to resolve the issue, then please contact us here providing your booking reference number or transaction ID and as much additional information about the problem as possible. One of our team will get back to you within 24 hours.

You can also write to us at:

The Silver Screen Cinema
The Town Hall
1-2 Guildhall Street
Folkestone
CT20 1DY