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12, Some Streeet, 12550 New York, USA [vc_empty_space height="4px"] (+44) 871.075.0336 [vc_empty_space height="4px"] silverscreen@edge-themes.com
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Terms & Conditions

When you use our website, place an order with us, or visit our cinema, you will be subject to the following Terms. Please read them carefully. You can also read our Privacy Policy to see what personal information we collect and how we use it.

Updated: 5th May 2022

1. About Us

  1. In these Terms, “The Silver Screen Cinema” means Alexander Wallace and Christopher Lightwing, a partnership registered with HMRC, trading as The Silver Screen Cinema in Folkestone. Our VAT number is 444974319.
  2. Our trading name and logo image are a registered trademark and protected by law. Unauthorised use of our trading name and logo image are prohibited.
  3. These Terms only apply to The Silver Screen Cinema in Folkestone. These Terms do not apply to any other business or organisation.
  4. We are not liable for any action or communication made by any other business or organisation.
  5. If you have any questions regarding these Terms, you can contact us by emailing info@folkestonecinema.com, or by writing to:

The Silver Screen Cinema

The Town Hall

1-2 Guildhall Street


CT20 1DY

2. Admission

We want everyone to enjoy their visit to our cinema, so when we issue you with a cinema ticket and provide access to your cinema, you will be subject to the following Terms. Please read them carefully before you visit.

  1. We reserve the right to refuse admission to or require to leave the premises (without providing a refund) anyone:
  • where there might be a risk to the safety of others if we do not;
  • who verbally abuses staff;
  • who appears to be intoxicated and/or is behaving in an antisocial way;
  • who is in possession of alcohol or illegal drugs;
  • who brings hot food into the auditoria;
  • who is smoking or vaping on the premises;
  • who uses a mobile device inside the auditoria during the main feature;
  • who brings cameras or other recording equipment into the auditoria;
  • who arrives late to a performance.
  1. We are required by law to refuse admission to a film performance to anyone who in the opinion of the manager or box office staff appears to be below the minimum age required by the relevant classification of the British Board of Film Classification or Folkestone & Hythe District Council. We may require anyone to show valid proof of age before we can admit them.
  2. Children aged under 18 years who are unaccompanied by an adult aged 18 years or over will not be admitted after 7pm.
  3. Children aged under 18 years who are unaccompanied by an adult aged 18 years or over will not be admitted to our balcony at any time.
  4. It is an offence to make a recording of a film for sale or to distribute or communicate a recording to the public in the course of business and to the prejudice of the copyright holder. Anyone making such a recording may be arrested and prosecuted.
  5. Please look after your belongings. We strongly recommend against leaving your belongings outside the auditorium during the film. We accept no responsibility for any loss or damage to your belongings, however caused.
  6. Please ensure your mobile devices are set to silent during performances.

3. Tickets

  1. Tickets are subject to availability and are generally non-refundable.
  2. The purchase of a ticket entitles the bearer access to the performance named at the stated time and date only.
  3. You must not resell or offer for resale any tickets or use tickets for advertising or promotions or for any other trade purposes. If you resell or offer for resale any tickets, then they will be invalid.
  4. Ticket purchases are final. By purchasing tickets you accept that we are under no obligation to amend, cancel, or refund those tickets.
  5. It is your responsibility to check your tickets as we are under no obligation to rectify mistakes after purchase of tickets. We are not obliged to replace lost or stolen tickets.
  6. It is your responsibility to ensure you bring your physical or digital ticket with you to the performance, as we are under no obligation to admit anyone who is not in possession of a ticket for the relevant performance.
  7. We reserve the right to refuse admission to anyone bearing a ticket requiring additional identification or documentation as indicated on our website, when that person is unable to produce the required documentation on request.

4. Online Purchases

  1. An online order of tickets or membership through our website is an offer to purchase. If we accept your offer, we will display a confirmation page on your screen with a reference number, and there will be a contract between you and The Silver Screen Cinema.

5. Membership

  1. When you purchase a membership, you commit to a minimum period of 12 months of membership. Your membership will continue for at least 12 months, unless you or we terminate it in one of the ways set out in these Terms.

6. Changes to Performances

  1. We will always try to ensure that performances take place in accordance with the advertised programme. However, we reserve the right to cancel a performance, vary the time of a performance, or substitute an alternative film, if this becomes necessary due to circumstances beyond our control. If this happens, we will, at our discretion, refund the cost of the ticket or issue another ticket for an alternative performance of the same film.
  2. Price and availability information is subject to change without notice.

7. Website & Social Media

  1. Our website at folkestonecinema.com and our social media pages are only for users in the UK. If you access our website or social media pages from outside the UK, you do so at your own risk and we cannot guarantee that any content is available, relevant, or appropriate for you.
  2. Our website and social media pages are provided free of charge and we make no guarantee that they will be uninterrupted, accurate, error-free, secure, or free from viruses.
  3. We reserve the right to modify or discontinue, temporarily or permanently, all or any part of our website and/or our social media pages without notice and without liability.
  4. The materials published on our website and social media pages are owned by, or licensed to, The Silver Screen Cinema. These materials are protected by copyright, trade marks and other intellectual property rights and laws throughout the world.
  5. If you download, display, print, or copy any part of our website or social media pages in breach of these Terms, your right to use our sites will stop immediately and you must return or destroy any copies that you have made if we ask you to.

8. Complaints

We’re sorry if you’re unhappy with anything at our cinema. If something has gone wrong during your visit, please speak to a member of staff who will do their best to rectify the situation. If it wasn’t possible to resolve the issue, then please contact us providing your booking reference number or transaction ID and as much additional information about the problem as possible. One of our team will get back to you.