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General accessibility information is shown below, and specific accessibility details are shown on films and performances in our programme. Both auditoriums are wheelchair-accessible. All of our shows have assistive listening and many also have audio description available. Films are shown with on-screen descriptive subtitles every week (usually on Mondays), and relaxed screenings are often held each month.
We accept all CEA Cards, and Access Cards with the +1 symbol; these allow free admission for someone accompanying the cardholder. Access Cards can also be used to communicate any additional support which may be needed. We also accept National Carers Cards and Carers Cards UK, which provide carers with discounted tickets for peak-rate shows.
For further information about accessibility, please contact us or call 01303 221 230 during cinema opening hours.
To use your CEA Card when booking online, please follow these steps. If the performance has allocated seating, choose seats on the seating plan before selecting each ticket type.
Please remember to bring your CEA Card with you when you attend the cinema.
* Please note that it is presumed the accompanying person is aged 16 years or older, and has the ability to assist the cardholder while at the cinema. We reserve the right to make a judgement on the ability of the accompanying person to assist the cardholder, and to refuse the provision of a free ticket where appropriate. For reasons of safety, we do not allow children to act as an accompanying person on our balcony.
Other ticket promotions (such as Meerkat Movies) cannot be used in conjunction with the CEA Card. For full CEA Card terms and conditions, please visit www.ceacard.co.uk.
We will prioritise admission for anyone with an Access Card which shows the “Standing & Queuing” symbol. Just have your Access Card ready to show, and come up the stairs – or use the lift – past any queues to our box office. We will admit you at the earliest opportunity.
Our team will also ask you if you require any additional support when you show your Access Card; please feel free to request adjustments are made during your visit, and we will do our best to provide these.
If your Access Card shows a +1 symbol, you can use it to get a free ticket for someone to accompany you. When booking online, please follow these steps. If the performance has allocated seating, choose seats on the seating plan before selecting each ticket type.
Please remember to bring your Access Card with you when you attend the cinema, as we will ask to see this when you check in.
* Please note that it is presumed the accompanying person is aged 16 years or older, and has the ability to assist the cardholder while at the cinema. We reserve the right to make a judgement on the ability of the accompanying person to assist the cardholder, and to refuse the provision of a free ticket where appropriate. For reasons of safety, we do not allow children to act as an accompanying person on our balcony.
Other ticket promotions (such as Meerkat Movies) cannot be used in conjunction with the Access Card. For full Access Card terms and conditions, please visit accesscard.online.
We accept National Carers Cards and Carers Cards UK, which provide carers with discounted tickets for peak-rate shows. These are all day at weekends and after 5pm on Thursdays & Fridays. To use one of these cards, please book a “Discount” ticket type, and remember to bring your card with you when you visit. For off-peak shows, tickets are already priced at our discounted rate.
We have two dedicated wheelchair spaces in our main auditorium, and one in our smaller auditorium. We recommend booking these in advance; they can be booked for all shows, including performances with non-allocated seating. For reasons of safety, wheelchairs must not be positioned in any other location within our auditoriums.
The seats next to a wheelchair space are companion seats. Wheelchair spaces can be booked through our website, but companion seats are currently restricted for booking to reserve them for anyone accompanying a wheelchair-user. To book a companion seat next to a wheelchair space you have already booked, please contact us directly during cinema opening hours on 01303 221 230, or email boxoffice@folkestonecinema.com.
We regret that, due to the historic nature and listed status of the building, our balcony is not wheelchair accessible.
Everything we show has an assistive-listening track. Many films also have an audio description track. We’ll display the appropriate symbols next to the film title when these are available.
If you require an assistive-listening headset, portable hearing loop, or audio description headset, please ask staff for a device when you arrive. You can also request a device in advance by contacting us directly during cinema opening hours on 01303 221 230, or by emailing boxoffice@folkestonecinema.com.
Please note that hearing aids set to the “T” position will not work in the auditorium by themselves; you will also require a portable hearing loop, available from our box office.
When using one of our headsets or portable hearing loops in the stalls of our main auditorium, we recommend taking seats in the centre, on rows C to K, close to the middle aisle. On our balcony, we recommend taking seats in the centre section towards the front on rows A to E. Please avoid sitting in the rear rows or towards the side walls of the auditorium, as audio reception may be reduced.
